商务邮件写作：语言、结构和风格
Business Email: Language, Structure and Style
In all business writing, the audience is the top consideration. Who you are writing for will determine how you write your email. The reader will determine the tone, formality, and content of the communication.Your email’s reader may be your colleague, client, or supervisor. Each reader will have a different background, project knowledge, and priorities. You can use project acronyms with a colleague who has the same deep project knowledge as you do.
在所有的商务写作中，读者是首要考虑因素。你为谁写信将决定你如何写电子邮件。读者将决定沟通。你的电子邮件的读者可能是你的同事、客户或主管。每个读者都有不同的背景、项目知识和优先级。您可以将项目缩略词用于与您具有相同深入项目知识的同事。
Whatever the piece of writing you’re faced with – whether it’s an email to shareholders or a complex report – you should write a plan before you begin. In some cases, that plan will be very brief, perhaps a list of bullet points that you want to cover in your email. For longer documents, your plan may include: facts that you need to check or look up; a list of people whose input is required; the titles of sections or subsections; a list of illustrations or diagrams required.
无论你面对什么样的写作——不管是给股东的电子邮件还是复杂的报告——你都应该在开始之前写一份计划。在某些情况下，这个计划会非常简短，也许是你想在邮件中提到的要点。对于较长的文档，您的计划可能包括：您需要检查或查找的事实；需要输入的人员列表；章节或小节的标题；所需的插图或图表列表。
In fact, part of what makes a formal email different from a casual email is the structure. A formal email has a very defined structure, with a definite salutation (the opening part of the email), signature section, opening sentence, and body. You also use language differently in a formal email than in a casual email.
事实上，正式电子邮件与普通电子邮件不同的部分原因在于其结构。正式的电子邮件有一个非常明确的结构，有明确的称呼（电子邮件的开头部分）、签名部分、开头句子和正文。你在正式邮件中使用的语言也不同于在非正式电子邮件中使用的语言。
This guide teaches learners how to write professional business email. Focusing on functional areas such as enquiring, requesting, handling complaints, confirming and clarifyting, making arrangements, etc., the guide provides advice on structuring and organising email, using a consistent and business-like writing style, and using functional language. This guide is an invaluable reference for those in business where English is not their first language.
本指南教学习者如何撰写专业商务电子邮件。该指南侧重于诸如询问、请求、处理投诉、确认和澄清、安排等功能领域，就如何组织和组织电子邮件、使用一致的和业务化的写作风格、以及使用功能性语言提供建议。本指南对于那些英语不是第一语言的商务人士来说是一个非常宝贵的参考资料。
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